Q: Who can use your service?
A: Basically, anyone who lives in the Napa Valley. We pickup and deliver dry to homes and to businesses large and small, ranging from small home businesses, local stores and restaurants to office buildings and hospitals. There just needs to be a place where your dry cleaning order can be picked up or dropped off.
Q. Do I have to be there when the drop-off or pick-up is made?
A. No. There is no need to be home to use the service. Your driver will service your pre-designated location.
Q. How will I know my scheduled drop-off and pick-up days?
A. Upon sign-up, you will be informed of your start date. In addition, on our first visit our driver will leave you an introductory Chardonnay Cleaners Valet Service home pick-up and delivery ‘kit’ which will include, among other things, your scheduled drop-off and pick-up days.
Q: How do I place an order?
A: The order process is as follows: Order: Complete and submit the Order form or just call Chardonnay Cleaners and your information will be taken over the phone. You need a Visa, MasterCard, American Express credit card or a Debit card to order. Registration: If you are new to Chardonnay Cleaners Valet Service, you will be asked to complete a brief registration form when submitting your order. We will call you to obtain your credit card information. Pickup: If you order before 9am, we will pickup your clothes that same day if it is your scheduled delivery day for your area. Afternoon and evening orders will be picked up the next scheduled delivery day for your area. Please remember to place a business card, or piece of paper with your name, address, and contact phone number in your laundry/garment bag for the first time. Delivery: See the table below.
Q: Does Chardonnay Cleaners charge a delivery fee?
A: No, not in our service area. You pay our listed prices. There is no additional service fee.
Q: How do I pay for my cleaning?
A. We will charge the credit card you provide once a month. You will receive an invoice each time attached to your clean clothes.
Q: Do you guarantee your work?
A: Chardonnay Cleaners guarantees the quality of our dry cleaning. If you are not completely satisfied with the quality of our cleaning, simply contact us within 2 days of your delivery, and we will re-clean your items free of charge. Does not apply to clothes that have been worn.
Q. How do I tell Chardonnay Cleaners about a special request/issue with my garments?
A. Simply leave a detailed note in your bag identifying the specific garment (including color, fabric type and label if possible) along with your specific cleaning instructions.
A: Chardonnay Cleaners respects your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. We may use aggregated information when it enables us to improve and enrich our product and service offering. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. When you place orders with Chardonnay Cleaners, the information you provide remains private and secure.
Q: Does Chardonnay Cleaners charge a membership fee?
A: No. Our service is available to you with no membership fee.
The Information We Collect and How We Use It
A : Your Personal Information In order to provide you with excellent service, Chardonnay Cleaners asks you for specific pieces of personal information when you register as a customer. Chardonnay Cleaners does not share any personal information about individuals except if necessary for debt collection. Your name, pickup/delivery address, telephone number, e-mail address, and special instructions enable Chardonnay Cleaners to pickup and deliver your order on time and to the correct location. After placing your first order with Chardonnay Cleaners, a customer service representative will contact you to obtain your credit card information, so you don’t have to worry about providing your credit card information online.
Q: Where do you pick up and drop off my clothes?
A: You choose the location for our courteous drivers to service. It’s best if you choose a weather-sheltered location. Often customers provide a code or key for access to a location for their clothes.
Q: What type of bag do I use to put my clothes in for pick-up?
A: We will provide our special Chardonnay Cleaners Valet bags. If you do not have a Chardonnay Cleaners Valet bag, just leave your cleaning in any suitable bag in your usual drop-off location. Please be sure to mark “Cleaning for Chardonnay Cleaners ” on the bag in large letters and put a paper with your name on it inside with your clothes. Your driver will pick it up and leave a valet bag for your next order.
Q: When will my clothes be delivered and what can I expect during delivery?
A: Chardonnay Cleaners strives to make our pickup and delivery service timely and convenient. The following outlines key elements of our delivery policy to help you understand our business practices. Delivery Hours- Chardonnay Cleaners delivery hours are 8 A.M. to 5 P.M. Monday through Friday.· Late Delivery- If unusual circumstances make it impossible to deliver your order during the scheduled day, it will be delivered immediately the following day.
Q: What will Chardonnay Cleaners do if my clothes are lost or damaged?
A: We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small hole in fabric that are not readily apparent prior to processing. In dry cleaning and laundering we can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics. Chardonnay Cleaners liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition and only cleaning credit will be issued to satisfy any claims, no cash payments. Loss Policy Chardonnay Cleaners exercises utmost care in processing clothing items received to avoid misplacement or loss of items. However, it is not impossible that items may get misplaced or lost. As such, differences in count must be reported within 24 hours of delivery. Chardonnay Cleaners liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition excluding leather, suede and household items which are at customers own risk at all times and only cleaning credit will be issued to satisfy any claims, no cash payments.
Q: Will Chardonnay Cleaners re-clean my clothes?
A: Within two (2) days after delivery, you may return any dry-cleaned or laundered items if you are not completely satisfied with the quality of our cleaning, and we will re-clean them free of additional charge. To request re-cleaning, simply attach a note to the item and explain the problem. The courier will pickup the items on schedule.
Q: How do I change my personal information and/or preferences?
A: Please call our Customer Care Center at 1-707-257-2236 or put a note in your valet bag with your garments.
Q: Do I have to tip the driver?
Q. My office is serviced by Chardonnay Cleaners Valet Service – how do I sign up for service?
A. Signing up is easy to do through your office contact person or our delivery driver. They will give you a form to fill in and include with your first order.
Q. What kind of Delivery Service options are offered?
A. We Offer: 1- Scheduled Route Delivery Service and 2- Pick up & Delivery on Demand Route Service: Our Route Service is a pick up and delivery service regularly scheduled for the same time, same place, once or twice a week. You don’t have to call every time to request a pick up and delivery. How It Works…. Twice a week service- we pick up your dirty clothes and deliver them clean on your next scheduled delivery day. Our driver follows a route each day. Check which areas we go to each day, and register to be on our route! Allow 2 weeks for Specialty Items such as Leather/Suede, Carpet, Reweaving, Bridal Gown Preservation or Garment Restoration.
Q. Do we offer service on holidays?
A. Our Holiday Policy is that there is no services available on observed holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day,